Introduction

At African Landscape Adventures, protecting your personal information is extremely important to us. We are committed to handling your data with transparency, responsibility, and care. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website or book a safari with us.

If you have any questions about this policy, please contact us at info@african-landscapes.com

What is Personal Information?

Personal information refers to any data that can be used to identify you as an individual. This may include your name, contact details, passport information, travel plans, health-related information, and other details necessary to provide our services.

How We Collect Your Information

We collect personal information in several ways, including:

• When you contact us via email, phone, WhatsApp, or live chat
• When you fill out forms on our website
• When you make a booking directly with us
• Through third parties such as travel agents, booking platforms, or partners acting on your behalf

By communicating with us or booking our services, you voluntarily provide your personal information.

Booking Your Safari with Us

When you book a safari or travel service with African Landscape Adventures, you consent to the collection and use of your personal information to organize and deliver your trip.

This may include sharing relevant information with trusted third parties such as lodges, hotels, transport providers, and Tanzania National Parks authorities.

The information collected may include:

• Passport details (name, nationality, passport number, age)
• Contact details (email, phone number, emergency contact)
• Residency information
• Insurance details
• Health or medical information (if provided)
• Dietary requirements and special requests
• Travel itinerary and accommodation details
• Payment information

This information is necessary to ensure your trip is safe, smooth, and tailored to your needs.

Use of Your Personal Information

We use your information for the following purposes:

• To plan, confirm, and manage your safari or travel services
• To recommend suitable travel packages and experiences
• To communicate with you before, during, and after your trip
• To provide customer support and resolve any issues
• To ensure your safety and well-being during your trip
• To comply with legal and regulatory requirements
• For internal business operations such as accounting and record keeping

We only use your data for legitimate and relevant purposes.

Sharing of Information

We do not sell or trade your personal information.

However, we may share your information with trusted service providers involved in your trip, including:

• Hotels, lodges, and camps
• Transport providers and guides
• Activity providers (e.g., hot air balloon operators)
• Government authorities (e.g., park management)
• Payment processing services

These parties are only given the information necessary to provide their services and are expected to handle it securely.

Booking Through Travel Agents

If you book your trip through a travel agent or third-party platform, we may receive your personal information from them in order to process your booking.

Booking on Behalf of Others

If you make a booking for another person (such as a friend, family member, or group), you are responsible for ensuring that they are aware of this Privacy Policy and consent to the use of their personal information.

Marketing and Promotions

We may work with marketing partners to promote our safari experiences. In some cases, we may share general, non-identifiable information (such as travel trends) for marketing purposes.

We will only send promotional emails if you have agreed to receive them. You can opt out at any time.

Reviews and Testimonials

If you leave a review about your experience with African Landscape Adventures, we may publish it on our website along with your name (unless you choose to remain anonymous).

Legal Disclosure of Information

We may disclose your personal information if required to do so by law, such as:

• In response to a court order or legal request
• To comply with government regulations
• To protect our rights, property, or safety
• To prevent fraud or illegal activity

Medical Information

If necessary, we may share your medical information with qualified medical personnel to ensure your safety during your trip.

Providing medical information is optional, but highly recommended, especially for activities such as safaris or mountain trekking.

Job Applications

If you apply for a job with African Landscape Adventures, we will use your personal information to assess your application. If successful, your data will be stored securely in our internal systems.

Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

• Access to your data is limited to authorized staff only
• Our systems are regularly checked for security vulnerabilities
• Sensitive data is protected using secure technologies

However, please note that no online system is completely secure.

Data Retention

We only keep your personal information for as long as necessary to:

• Deliver our services
• Meet legal and regulatory requirements
• Resolve disputes

Once no longer needed, your data is securely deleted or anonymized.

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.

Financial Information

Payment details such as credit card information are processed securely using encrypted technologies (SSL). We do not store sensitive payment information on our servers.

Photos and Videos

During your trip, photos or videos may be taken by our team or other travelers.

• Our staff will request permission before taking professional photos
• Images may be used for marketing purposes only with your consent
• You may inform us in advance if you prefer not to be photographed

International Data Transfers

Your personal information may be shared with international partners involved in your travel arrangements. We take reasonable steps to ensure that your data is handled securely and in accordance with applicable privacy standards.

Your Rights

You have full control over your personal information. You may:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• Request that we stop processing your data

We will respond to your requests in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.