African Ladnscape Adventures Privacy Policy

African Landscape Adventures respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, contact us, request information, make a booking or use our travel services.

We understand that planning a safari, Kilimanjaro climb, Zanzibar holiday or other African adventure often requires you to provide personal information. We take this responsibility seriously and aim to handle your information responsibly, transparently and securely.

This Privacy Policy applies to personal information collected through our website, booking and enquiry forms, email, telephone, WhatsApp, social media, payment processes, travel arrangements and other communication channels used by African Landscape Adventures.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

About African Landscape Adventures

African Landscape Adventures is a Tanzania-based travel company providing travel and tourism services including wildlife safaris, Kilimanjaro and Mount Meru trekking, Zanzibar holidays, beach holidays, honeymoon experiences, airport transfers, excursions, accommodation arrangements and tailor-made travel experiences.

For the purposes of this Privacy Policy, “African Landscape Adventures,” “we,” “us,” and “our” refer to African Landscape Adventures.

“You,” “your,” “guest,” “traveller,” and “client” refer to any person who visits our website, contacts us, requests information, makes a booking or uses our services.

Our commitment to privacy

We are committed to respecting your privacy and handling personal information in a lawful, fair and transparent manner.

We aim to collect only information that is reasonably necessary for the purposes for which it is required. We also take reasonable steps to ensure that personal information is accurate, protected and handled appropriately.

Our privacy practices are designed to comply with applicable Tanzanian data-protection requirements, including the Personal Data Protection Act, 2022 and applicable regulations and guidance issued by the Personal Data Protection Commission of Tanzania.

What is personal information?

Personal information means information that identifies an individual or can reasonably be used to identify an individual.

Depending on your interaction with us, personal information may include your name, contact details, travel information, identification information, booking information, payment information, preferences and communications with us.

Information we collect

The type of information we collect depends on how you interact with African Landscape Adventures.

We may collect the following categories of information:

• Full name;
• Email address;
• Telephone number;
• WhatsApp number;
• Country of residence;
• Nationality;
• Date of birth or age where required for travel arrangements;
• Passport details where necessary;
• Visa or travel-document information where necessary;
• Travel dates;
• Number of travellers;
• Flight information;
• Accommodation preferences;
• Safari or trekking preferences;
• Dietary requirements;
• Allergies and relevant special requirements;
• Emergency contact information;
• Booking and itinerary information;
• Payment and transaction information;
• Information contained in correspondence with us;
• Information submitted through website forms;
• Newsletter subscription information;
• Website usage information;
• IP address;
• Browser and device information;
• Cookies and similar technologies; and
• Other information that you voluntarily provide to us.

Information you provide directly to us

You may provide personal information to us when you:

• Submit an enquiry through our website;
• Request a safari quotation;
• Request a Kilimanjaro or Mount Meru trekking quotation;
• Request a Zanzibar holiday quotation;
• Make a booking;
• Complete a booking or travel form;
• Contact us by email;
• Contact us by telephone;
• Contact us through WhatsApp;
• Contact us through social media;
• Subscribe to our newsletter;
• Make a payment;
• Provide travel or accommodation preferences;
• Provide special dietary or accessibility requirements;
• Submit feedback;
• Submit a complaint; or
• Otherwise communicate with African Landscape Adventures.

Information collected automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, website hosting systems, security services and similar technologies.

This information may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Screen information;
• Pages visited;
• Time spent on our website;
• Links or pages accessed;
• Referring website;
• General website usage information;
• Technical error information; and
• Other technical information necessary for website operation and security.

This information is generally used to maintain website security, analyse website performance, understand visitor behaviour and improve our online services.

How we collect information

We may collect information through several different channels, including:

• Our website;
• Online enquiry forms;
• Booking forms;
• Email;
• Telephone calls;
• WhatsApp;
• Social media;
• Online payment systems;
• Travel documents supplied by you;
• Communication with our staff and guides; and
• Third-party travel service providers involved in your booking.

How we use your personal information

We use personal information for legitimate business and travel-related purposes.

These purposes may include:

• Responding to your enquiries;
• Preparing quotations;
• Creating and managing bookings;
• Arranging safari services;
• Arranging Kilimanjaro and Mount Meru trekking services;
• Arranging Zanzibar and beach holidays;
• Arranging accommodation;
• Arranging airport transfers;
• Arranging flights and other transportation;
• Processing payments;
• Communicating with you before, during and after your trip;
• Providing customer support;
• Handling changes and cancellations;
• Responding to complaints and feedback;
• Providing important travel information;
• Sending newsletters and marketing communications where permitted;
• Improving our website and services;
• Understanding customer preferences and travel interests;
• Preventing fraud and protecting our systems;
• Maintaining business and accounting records;
• Complying with legal and regulatory obligations; and
• Protecting the rights, safety and legitimate interests of our guests and business.

Legal basis for processing your information

We process personal information only where there is an appropriate lawful basis for doing so.

Depending on the circumstances, the lawful basis may include:

• Your consent;
• Taking steps at your request before entering into a contract;
• Performing a contract or providing the services you have booked;
• Complying with a legal or regulatory obligation;
• Protecting vital interests where applicable;
• Establishing, exercising or defending legal claims; or
• Pursuing legitimate business interests where those interests do not override your applicable privacy rights.

Where we rely on consent, you may withdraw your consent where permitted by applicable law.

Information required to make a booking

Some personal information is necessary for us to arrange and deliver your travel services.

For example, depending on your trip, we may require your name, contact information, travel dates, passport information, flight details, accommodation information or other travel-related information.

If you do not provide information that is necessary for a particular booking, we may not be able to provide the requested service or complete the booking.

Passport and identification information

Certain travel services may require us to collect passport or identification information.

This may be necessary for:

• Flight bookings;
• Accommodation registration;
• National park or conservation requirements;
• Travel permits;
• Immigration requirements;
• Visa-related arrangements;
• Border requirements; or
• Other legally required travel procedures.

We will take reasonable steps to protect identification information and restrict access to people or organisations that reasonably require it for legitimate travel-related purposes.

Health and special requirements

Some travel arrangements may require you to provide information about health, allergies, dietary requirements, mobility needs or other special requirements.

For example, this information may be important when arranging a Kilimanjaro climb, safari accommodation, meals or emergency planning.

We will only request or process such information where reasonably necessary for your travel arrangements, safety, service provision or another lawful purpose.

You should avoid providing sensitive information that is not necessary for your trip.

Payment information

When you make a payment to African Landscape Adventures, payment information may be processed through banks, payment gateways, card processors or other authorised payment providers.

Depending on the payment method used, we may receive information such as:

• Payment amount;
• Payment date;
• Transaction reference;
• Payment status;
• Customer name;
• Billing information; and
• Other information necessary to confirm and reconcile the payment.

Where payment is processed through a third-party payment provider, that provider may process your payment information according to its own privacy policy and security practices.

We generally do not need to store complete payment-card details when those details are processed directly by an authorised payment provider.

Sharing your personal information

We do not sell or rent your personal information to third parties.

We may share personal information where reasonably necessary to provide the services you have requested, manage your booking, comply with legal obligations or protect legitimate interests.

Depending on your booking, information may be shared with:

• Hotels;
• Lodges;
• Tented camps;
• Airlines;
• Domestic flight operators;
• Safari guides;
• Mountain guides and trekking crews;
• Transport providers;
• National parks and conservation authorities;
• Payment providers;
• Insurance providers where relevant;
• Government authorities where legally required;
• Website and technology providers;
• Email and communication providers;
• Professional advisers where necessary; and
• Other suppliers directly involved in providing your travel arrangements.

Why we share information with travel suppliers

Sharing certain information is necessary to make your trip possible.

For example, a hotel may need your name and booking details to prepare your accommodation, an airline may require passenger information for a flight, and a national park or conservation authority may require traveller information for entry or permits.

We aim to share only the information reasonably necessary for the relevant service.

Third-party service providers

Our business may use third-party providers to support our website and operations.

These services may include:

• Website hosting;
• Website security;
• Online forms;
• Customer relationship management;
• Email services;
• Newsletter services;
• Analytics;
• Payment processing;
• Booking and quotation systems;
• Communication platforms;
• Scheduling services; and
• Other technology services required to operate our business.

Where third parties process information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and only for legitimate purposes.

Cookies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device that can help a website remember information about your visit.

We may use cookies to:

• Enable essential website functions;
• Remember preferences;
• Improve website performance;
• Understand how visitors use our website;
• Measure website traffic;
• Improve our content and services;
• Support marketing activities where permitted; and
• Help maintain website security.

Some cookies may be placed by third-party services operating on our website.

You can control or disable certain cookies through your browser settings. Please note that disabling some cookies may affect how certain parts of our website function.

Website analytics

We may use analytics technologies to understand how visitors interact with our website.

Analytics may help us understand:

• Which pages are most frequently visited;
• How visitors navigate our website;
• How visitors arrive at our website;
• Website performance;
• Technical problems;
• General visitor trends; and
• Ways to improve our website.

Analytics information may be collected in aggregated or otherwise managed forms depending on the technology used.

Marketing and newsletters

With your consent where required, African Landscape Adventures may send you marketing communications such as:

• Safari offers;
• Special travel packages;
• Seasonal travel information;
• New tour experiences;
• Kilimanjaro information;
• Zanzibar travel inspiration;
• Travel guides;
• Newsletters; and
• Other relevant information about our services.

You can unsubscribe from marketing communications at any time.

Marketing emails may contain an unsubscribe link. You may also contact us directly to request removal from our marketing list.

Unsubscribing from marketing communications will not prevent us from sending important information relating to a confirmed booking, payment, itinerary or other service you have requested.

WhatsApp and electronic communications

African Landscape Adventures may use WhatsApp, email, telephone and other communication platforms to communicate with guests.

If you contact us through a third-party platform, your information may also be processed by that platform according to its own terms and privacy policy.

We recommend that you avoid sending unnecessary sensitive information through communication platforms.

Children’s privacy

Our website and services are primarily intended for adults making travel enquiries and bookings.

Children may travel with their parents, guardians or other authorised adults as part of a booking.

Where information about a child is necessary for a travel arrangement, such as accommodation, flights, park entry or safety requirements, that information should normally be provided by the child’s parent or legal guardian.

We do not knowingly collect children’s information for unnecessary marketing purposes.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain information for purposes including:

• Managing completed bookings;
• Maintaining accounting and financial records;
• Meeting legal and tax obligations;
• Resolving disputes;
• Enforcing agreements;
• Responding to complaints;
• Maintaining appropriate business records; and
• Protecting our legal rights.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

Security of your information

We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

Security measures may include:

• Access controls;
• Password protection;
• Secure website technologies;
• Restricted access to personal information;
• Security monitoring;
• System maintenance;
• Confidentiality requirements; and
• Other reasonable safeguards appropriate to the type of information handled.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Data breaches

If we become aware of a personal-data breach involving information under our control, we will take reasonable steps to investigate, contain and address the incident.

Where applicable law requires us to notify the relevant authorities or affected individuals, we will make the required notifications in accordance with the applicable legal requirements.

International data transfers

Some of our technology providers, payment providers, communication platforms, airlines, accommodation providers or other business partners may process or store information outside Tanzania.

Where personal information is transferred outside Tanzania, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable Tanzanian data-protection requirements.

International processing may be necessary for services such as international payment processing, airline bookings, cloud hosting, email services, customer communication and website technologies.

Your privacy rights

Subject to applicable law and any lawful limitations, you may have rights concerning your personal information.

These may include:

• The right to know that your personal information is being processed;
• The right to access personal information we hold about you;
• The right to request correction of inaccurate information;
• The right to request deletion or erasure where applicable;
• The right to request restriction of processing where applicable;
• The right to data portability where applicable;
• The right to object to certain processing;
• The right to withdraw consent where processing is based on consent;
• The right to object to certain direct marketing activities; and
• The right to make a complaint regarding the handling of your personal information.

Right to access your information

You may have the right to request information about the personal data we hold about you.

Where permitted by law, you may request details about how your information is being processed and request a copy of relevant personal information.

We may need to verify your identity before providing personal information in order to protect your privacy and prevent unauthorized disclosure.

Right to correct your information

If you believe that the personal information we hold about you is inaccurate, incomplete or outdated, you may request that we correct or update it.

We encourage you to notify us promptly if your contact details, passport information or other relevant booking information changes.

Right to request deletion

In circumstances permitted by applicable law, you may request that we delete personal information that we no longer need or that is being processed unlawfully.

However, we may need to retain certain information where we have a legal, contractual, accounting, regulatory or legitimate business reason to do so.

Right to withdraw consent

Where we rely on your consent to process personal information, you may withdraw that consent where permitted by applicable law.

Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the information is necessary for those services.

Right to object to direct marketing

You may object to receiving direct marketing communications from African Landscape Adventures.

You can unsubscribe from our marketing emails using the unsubscribe option provided in the email or by contacting us directly.

How to exercise your privacy rights

If you wish to access, correct, delete, restrict or otherwise exercise an applicable privacy right, please contact African Landscape Adventures using the contact details provided on our website.

When making a request, please provide enough information for us to understand what you are requesting.

We may ask you to verify your identity before processing certain requests.

We will review and respond to valid requests within the period required by applicable law.

Third-party websites

Our website may contain links to third-party websites such as airlines, hotels, lodges, payment providers, tourism organisations, social media platforms and other travel-related websites.

These websites are not controlled by African Landscape Adventures.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you read the privacy policy of any third-party website before submitting personal information.

Social media

African Landscape Adventures may operate social media pages or profiles.

If you interact with us through social media, the relevant social media platform may collect and process information about you according to its own privacy policy and terms.

Your use of social media platforms is therefore also subject to the privacy practices of those platforms.

Photography and promotional content

During tours and travel experiences, photographs or videos may sometimes be taken for operational, promotional or marketing purposes.

We respect the privacy of our guests and will seek appropriate consent where required for identifiable guest images to be used for promotional purposes.

If you do not wish to appear in promotional photographs or videos, please inform our team.

Responsible handling of guest information

We aim to limit access to personal information to employees, guides, representatives, suppliers and service providers who reasonably need that information to perform their responsibilities.

We do not permit personal information to be used for unrelated purposes without an appropriate lawful basis.

Legal and regulatory disclosures

We may disclose personal information where required or permitted by applicable law.

This may include responding to:

• Court orders;
• Government authorities;
• Law-enforcement requests;
• Regulatory requirements;
• Immigration requirements;
• Tax authorities;
• National park or conservation authorities; or
• Other lawful requests.

We may also disclose information where reasonably necessary to protect the rights, safety, property or legitimate interests of African Landscape Adventures, our guests or other persons, subject to applicable law.

Data protection compliance

African Landscape Adventures recognises its responsibility to comply with applicable Tanzanian data-protection requirements.

We will take reasonable steps to comply with applicable requirements concerning the collection, processing, storage, security, disclosure and retention of personal information.

Where registration, appointment of a Data Protection Officer or another compliance obligation applies to our business, we will take the appropriate steps required by applicable law.

Data protection officer

Where required by applicable law, African Landscape Adventures will designate an appropriate person to oversee data-protection and privacy matters.

Details of the responsible person or Data Protection Officer will be provided through our official contact channels where applicable.

Complaints and concerns

If you have concerns about how African Landscape Adventures handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Personal Data Protection Commission of Tanzania or another competent authority, subject to applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or data-protection practices.

When we make changes, we will update the “Last Updated” date displayed at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.

Contact us about privacy

If you have any questions about this Privacy Policy, wish to exercise a privacy right, want to update your personal information or have concerns about how your information is handled, please contact African Landscape Adventures through the contact details provided on our official website.

African Landscape Adventures

Arusha, Tanzania

Website: african-landscape.com

Privacy enquiries: Please use the contact information provided on our official website.

Important information for our guests

We value the trust you place in African Landscape Adventures when you provide us with your personal information.

Our goal is to use your information responsibly so that we can communicate with you, arrange your travel, provide the services you request, improve our guest experience, maintain appropriate business records and comply with our legal responsibilities.

By using our website or providing personal information to African Landscape Adventures, you acknowledge that you have read this Privacy Policy and understand how your personal information may be handled in accordance with applicable law.

African Landscape Adventures — Explore Tanzania. Experience Africa.